Last updated: 30 June 2026<\/p>\n\n\n\n
This Cancellation, Returns & Refunds Policy explains how cancellations, returns, exchanges, product issues, complaints and refunds are handled for orders placed through vapsoloes.com.<\/p>\n\n\n\n
Before placing an order, customers should read this policy carefully. Due to the nature of the products sold on this website, certain returns may be restricted for hygiene, health, safety, sealing, quality control or traceability reasons.<\/p>\n\n\n\n
This website is operated under the commercial name Vapsolo<\/strong>.<\/p>\n\n\n\n Website: vapsoloes.com For cancellations, returns, refunds, damaged products, incorrect items or order issues, customers should contact us using the details above.<\/p>\n\n\n\n This policy applies only to orders placed directly through vapsoloes.com.<\/p>\n\n\n\n We cannot process cancellations, returns, exchanges, complaints or refunds for products that were not purchased directly from this website.<\/p>\n\n\n\n This includes products purchased from:<\/p>\n\n\n\n Other online stores.<\/p>\n\n\n\n Marketplaces.<\/p>\n\n\n\n Social media sellers.<\/p>\n\n\n\n External distributors.<\/p>\n\n\n\n Third-party resellers.<\/p>\n\n\n\n Physical stores.<\/p>\n\n\n\n Private sellers.<\/p>\n\n\n\n If the product was not purchased from vapsoloes.com, the customer should contact the original seller.<\/p>\n\n\n\n Vapsolo supports online retail orders and may also support larger box order options.<\/p>\n\n\n\n Retail orders are standard online purchases placed through the product page and checkout.<\/p>\n\n\n\n Box orders or larger purchase requests may be subject to stock availability, minimum order quantities, commercial review, volume pricing, shipping conditions and operational handling.<\/p>\n\n\n\n Cancellation, return or refund requests for larger box orders may require individual review.<\/p>\n\n\n\n Where the customer qualifies as a legal consumer and the right of withdrawal applies, the customer may have the right to withdraw from the contract within the applicable legal period, usually 14 calendar days from receiving the product.<\/p>\n\n\n\n For orders delivered in multiple shipments, the withdrawal period may begin when the final product is received.<\/p>\n\n\n\n To exercise the withdrawal right, the customer must send a clear request to customer support.<\/p>\n\n\n\n Email: support@vapsoloes.com<\/a><\/p>\n\n\n\n The withdrawal right may not apply in every case. It may be restricted when products are sealed and are not suitable for return for hygiene, health, safety or quality reasons once opened, unsealed, used, tested or handled.<\/p>\n\n\n\n All cancellation, return and refund requests must be submitted to customer support before any product is sent back.<\/p>\n\n\n\n The request should include:<\/p>\n\n\n\n Order number.<\/p>\n\n\n\n Customer name.<\/p>\n\n\n\n Email used for the order.<\/p>\n\n\n\n Order date.<\/p>\n\n\n\n Product affected.<\/p>\n\n\n\n Quantity affected.<\/p>\n\n\n\n Reason for the request.<\/p>\n\n\n\n Photos of the product and packaging if the product is unopened.<\/p>\n\n\n\n Photos or videos of the issue if the product is damaged, defective or incorrect.<\/p>\n\n\n\n Customers must not return products without prior approval. Packages sent without approval, without identification or without a case reference may not be processed correctly.<\/p>\n\n\n\n A cancellation may be possible only if the order has not yet been prepared, packed, processed logistically or handed to the carrier.<\/p>\n\n\n\n Cancellation may not be possible when:<\/p>\n\n\n\n The order is already being prepared.<\/p>\n\n\n\n The order has already been packed.<\/p>\n\n\n\n The order has been handed to the carrier.<\/p>\n\n\n\n The order has been reserved or processed for the customer.<\/p>\n\n\n\n The order is a larger box order already confirmed or prepared.<\/p>\n\n\n\n Customers who want to cancel an order should contact us as soon as possible.<\/p>\n\n\n\n For a return to be accepted, the product must normally meet the following conditions:<\/p>\n\n\n\n It is unopened.<\/p>\n\n\n\n It is unused.<\/p>\n\n\n\n It is untested.<\/p>\n\n\n\n It keeps the original packaging.<\/p>\n\n\n\n The seal or security wrapping remains intact.<\/p>\n\n\n\n All accessories, labels and packaging elements are included.<\/p>\n\n\n\n The product is suitable for resale.<\/p>\n\n\n\n There are no hygiene, health, safety or quality control concerns.<\/p>\n\n\n\n The product has not been modified, damaged, dismantled or manipulated.<\/p>\n\n\n\n We may request photos or videos before approving a return.<\/p>\n\n\n\n Products sold on vapsoloes.com may be sensitive from a hygiene, health, safety, sealing, liquid, battery or quality control perspective.<\/p>\n\n\n\n As a general rule, we cannot accept returns of products that have been:<\/p>\n\n\n\n Opened.<\/p>\n\n\n\n Used.<\/p>\n\n\n\n Tested.<\/p>\n\n\n\n Unsealed.<\/p>\n\n\n\n Modified.<\/p>\n\n\n\n Dismantled.<\/p>\n\n\n\n Damaged by misuse.<\/p>\n\n\n\n Contaminated.<\/p>\n\n\n\n Made unsuitable for resale.<\/p>\n\n\n\n This restriction may apply especially to:<\/p>\n\n\n\n Disposable devices.<\/p>\n\n\n\n Electronic vaping devices.<\/p>\n\n\n\n Products containing liquid.<\/p>\n\n\n\n Products with batteries.<\/p>\n\n\n\n Products with mouthpieces or contact parts.<\/p>\n\n\n\n Sealed products whose seal or protective wrapping has been removed.<\/p>\n\n\n\n If the original packaging, seal, security wrapping or protective film has been damaged, we may reject the return or refund unless a confirmed defect exists or applicable law requires another solution.<\/p>\n\n\n\n The following products are generally not accepted for return:<\/p>\n\n\n\n Opened products.<\/p>\n\n\n\n Used products.<\/p>\n\n\n\n Products with damaged seals.<\/p>\n\n\n\n Products without original packaging.<\/p>\n\n\n\n Products that cannot be resold for hygiene reasons.<\/p>\n\n\n\n Products that have been dismantled or modified.<\/p>\n\n\n\n Products damaged by improper use.<\/p>\n\n\n\n Products damaged by liquid, heat, pressure, impact or humidity.<\/p>\n\n\n\n Products showing signs of tampering.<\/p>\n\n\n\n Promotional gifts, samples or free items, unless required by applicable law.<\/p>\n\n\n\n If the return is not caused by a confirmed defect, damaged product or incorrect item, but by a personal reason, the customer may need to pay the return cost if the return is accepted.<\/p>\n\n\n\n Personal reasons may include:<\/p>\n\n\n\n Change of mind.<\/p>\n\n\n\n Wrong model selected by the customer.<\/p>\n\n\n\n Wrong flavor selected by the customer.<\/p>\n\n\n\n Wrong quantity selected by the customer.<\/p>\n\n\n\n Incorrect delivery details provided by the customer.<\/p>\n\n\n\n Personal preference.<\/p>\n\n\n\n Subjective taste difference.<\/p>\n\n\n\n Buyer selection error.<\/p>\n\n\n\n The product can only be accepted if it remains unopened, unused, sealed and suitable for resale.<\/p>\n\n\n\n Subjective opinions about flavor, sweetness, freshness, intensity or user experience do not automatically qualify as a product defect.<\/p>\n\n\n\n If the customer receives a defective, damaged or incorrect product, customer support should be contacted as soon as possible.<\/p>\n\n\n\n To review the issue, we may request:<\/p>\n\n\n\n Order number.<\/p>\n\n\n\n Product name.<\/p>\n\n\n\n Flavor or variant.<\/p>\n\n\n\n Quantity affected.<\/p>\n\n\n\n Short description of the issue.<\/p>\n\n\n\n Photos or videos of the issue.<\/p>\n\n\n\n Photos of the outer packaging.<\/p>\n\n\n\n Photos of the inner packaging.<\/p>\n\n\n\n Product code, batch number or identifier, if available.<\/p>\n\n\n\n Date of receipt.<\/p>\n\n\n\n Brief description of storage or use conditions.<\/p>\n\n\n\n After review, we may offer a suitable solution such as replacement, exchange, store credit, partial refund or full refund, depending on the case.<\/p>\n\n\n\n The following are not automatically considered product defects:<\/p>\n\n\n\n Normal wear from intended use.<\/p>\n\n\n\n Variation in actual puff count depending on usage habits.<\/p>\n\n\n\n Subjective difference in flavor intensity.<\/p>\n\n\n\n Subjective difference in freshness, sweetness or aroma.<\/p>\n\n\n\n Issues caused by improper storage.<\/p>\n\n\n\n Damage caused by impact, pressure, heat, humidity or liquid.<\/p>\n\n\n\n Issues caused by tampering or dismantling.<\/p>\n\n\n\n Issues caused by incorrect charging.<\/p>\n\n\n\n Use of unsuitable cables, adapters or accessories.<\/p>\n\n\n\n Use by minors or unauthorized persons.<\/p>\n\n\n\n Personal expectations not related to a verifiable defect.<\/p>\n\n\n\n Puff count figures shown by the manufacturer or in product descriptions are estimates and may vary depending on frequency of use, puff duration, usage mode, storage, battery condition and other factors.<\/p>\n\n\n\n Exchanges are mainly handled in cases of:<\/p>\n\n\n\n Confirmed defective product.<\/p>\n\n\n\n Product damaged during transport.<\/p>\n\n\n\n Incorrect product sent by mistake.<\/p>\n\n\n\n Customer support-approved issue.<\/p>\n\n\n\n Before approving an exchange, we may request photos, videos, packaging images, product code, security code or batch details.<\/p>\n\n\n\n If the same model or flavor is unavailable, we may offer an alternative solution such as equivalent product, store credit, partial refund or full refund.<\/p>\n\n\n\n Products purchased as part of promotions, offers or bundles may be subject to availability when an exchange is requested.<\/p>\n\n\n\n When a return or complaint is approved, the refund process will begin after the relevant verification is completed.<\/p>\n\n\n\n Refunds are normally issued to the original payment method, unless another solution is agreed.<\/p>\n\n\n\n Refund processing time may depend on:<\/p>\n\n\n\n Payment provider.<\/p>\n\n\n\n Bank.<\/p>\n\n\n\n Payment gateway.<\/p>\n\n\n\n Receipt and inspection of the returned product.<\/p>\n\n\n\n Accuracy of customer details.<\/p>\n\n\n\n Internal review.<\/p>\n\n\n\n Pending request volume.<\/p>\n\n\n\n Vapsolo does not control the internal processing time of banks, payment providers or external payment platforms.<\/p>\n\n\n\n For returns based on personal reasons, return shipping costs are normally paid by the customer.<\/p>\n\n\n\n Refund of original shipping costs depends on the specific case and applicable law.<\/p>\n\n\n\n If the return is caused by a confirmed defective, damaged or incorrect product, Vapsolo will review the case and may cover return costs or offer another reasonable solution.<\/p>\n\n\n\n We may refuse packages sent:<\/p>\n\n\n\n Cash on delivery.<\/p>\n\n\n\n Without prior approval.<\/p>\n\n\n\n Without a reference number.<\/p>\n\n\n\n Without order identification.<\/p>\n\n\n\n To an address not confirmed by customer support.<\/p>\n\n\n\n Customers should check the package condition at the time of delivery.<\/p>\n\n\n\n If the package appears damaged, opened, crushed, incomplete or suspicious, we recommend that the customer:<\/p>\n\n\n\n Inform the carrier.<\/p>\n\n\n\n Ask for delivery incident confirmation if possible.<\/p>\n\n\n\n Take photos of the outer packaging.<\/p>\n\n\n\n Take photos of the inner contents.<\/p>\n\n\n\n Keep the original packaging.<\/p>\n\n\n\n Contact customer support as soon as possible.<\/p>\n\n\n\n To handle a transport claim, we may need photos, videos, tracking number and order number.<\/p>\n\n\n\n If a product is missing from the package or the customer receives a different product from the one ordered, customer support should be contacted as soon as possible after delivery.<\/p>\n\n\n\n We may request:<\/p>\n\n\n\n Order number.<\/p>\n\n\n\n Tracking number.<\/p>\n\n\n\n Photos of the outer package.<\/p>\n\n\n\n Photos of all products received.<\/p>\n\n\n\n Photo of the shipping label.<\/p>\n\n\n\n Short description of the issue.<\/p>\n\n\n\n If the issue is confirmed, we may offer replacement, exchange, store credit or refund, depending on the case.<\/p>\n\n\n\n This policy may also apply to products purchased as part of promotions, discounts, combined offers or bundles.<\/p>\n\n\n\n For promotional products, the refund amount cannot exceed the price actually paid.<\/p>\n\n\n\n Free gifts, samples or promotional accessories are generally not refundable in cash as separate items.<\/p>\n\n\n\n If only part of a bundle or promotion is returned, the refund may be calculated based on the discount applied to the whole order.<\/p>\n\n\n\n A partial refund may be applied in some cases.<\/p>\n\n\n\n This may happen when:<\/p>\n\n\n\n Only part of the order is affected.<\/p>\n\n\n\n The issue affects only certain products in a bundle.<\/p>\n\n\n\n A minor verified defect exists.<\/p>\n\n\n\n The customer and customer support agree on partial compensation.<\/p>\n\n\n\n The product does not fully meet return conditions but a commercial solution is approved.<\/p>\n\n\n\n Partial refunds are reviewed case by case.<\/p>\n\n\n\n A return, exchange or refund may be rejected if:<\/p>\n\n\n\n The product has been opened.<\/p>\n\n\n\n The product has been used.<\/p>\n\n\n\n The safety seal is damaged.<\/p>\n\n\n\n The product cannot be resold for hygiene reasons.<\/p>\n\n\n\n The product was not purchased from vapsoloes.com.<\/p>\n\n\n\n The customer cannot provide an order number or proof of purchase.<\/p>\n\n\n\n The defect cannot be verified.<\/p>\n\n\n\n The damage results from improper use.<\/p>\n\n\n\n The product was dismantled or modified.<\/p>\n\n\n\n The request was submitted too late.<\/p>\n\n\n\n The return was sent without approval.<\/p>\n\n\n\n The customer provided incomplete or false information.<\/p>\n\n\n\n The product was stored incorrectly.<\/p>\n\n\n\n The claim is based only on subjective preference that cannot be verified.<\/p>\n\n\n\n If a request is rejected, customer support may explain the reason for the decision.<\/p>\n\n\n\n The return address will be provided by customer support after the case is approved.<\/p>\n\n\n\n Customers should not send products back without approval.<\/p>\n\n\n\n Unauthorized, unidentified or incorrectly addressed returns may not be processed.<\/p>\n\n\n\n When applicable, the return package should include:<\/p>\n\n\n\n Order number.<\/p>\n\n\n\n Customer name.<\/p>\n\n\n\n Contact email.<\/p>\n\n\n\n Approval reference or case number.<\/p>\n\n\n\n Short description of the return reason.<\/p>\n\n\n\n If a refund has been approved but does not yet appear in the customer\u2019s account, we recommend that the customer:<\/p>\n\n\n\n Check the original payment account.<\/p>\n\n\n\n Check that the payment method is still active.<\/p>\n\n\n\n Allow several business days for bank or payment provider processing.<\/p>\n\n\n\n Check the payment provider account if an external platform was used.<\/p>\n\n\n\n Contact customer support if the delay appears excessive.<\/p>\n\n\n\n
Email: support@vapsoloes.com<\/a>
WhatsApp: +49 176 1686 2234<\/p>\n\n\n\n2. Scope of this policy<\/h2>\n\n\n\n
3. Retail orders and box orders<\/h2>\n\n\n\n
4. Consumer withdrawal right<\/h2>\n\n\n\n
5. How to request a cancellation, return or refund<\/h2>\n\n\n\n
6. Cancellation before shipping<\/h2>\n\n\n\n
7. Return conditions<\/h2>\n\n\n\n
8. Hygiene, health and safety restrictions<\/h2>\n\n\n\n
9. Non-returnable products<\/h2>\n\n\n\n
10. Returns for personal reasons<\/h2>\n\n\n\n
11. Defective, damaged or incorrect products<\/h2>\n\n\n\n
12. What is not automatically considered a defect<\/h2>\n\n\n\n
13. Exchanges<\/h2>\n\n\n\n
14. Refunds<\/h2>\n\n\n\n
15. Shipping costs and return costs<\/h2>\n\n\n\n
16. Damaged package on delivery<\/h2>\n\n\n\n
17. Missing product or incorrect product<\/h2>\n\n\n\n
18. Promotional products, discounts and bundles<\/h2>\n\n\n\n
19. Partial refunds<\/h2>\n\n\n\n
20. Rejected returns or refunds<\/h2>\n\n\n\n
21. Return address<\/h2>\n\n\n\n
22. Delayed refunds<\/h2>\n\n\n\n