Last updated: 30 June 2026<\/p>\n\n\n\n
These Terms & Conditions apply to the use of vapsoloes.com, online orders, payments, shipping, returns, refunds, customer support and box order enquiries made through this website.<\/p>\n\n\n\n
By accessing this website, browsing product pages, placing an order or contacting customer service, you agree to these Terms & Conditions and the related policies published on this website.<\/p>\n\n\n\n
Commercial name: Vapsolo Customer service is mainly provided through online channels. For questions about orders, payments, shipping, products, cancellations, returns, refunds or larger box orders, customers may contact us using the details above.<\/p>\n\n\n\n These Terms & Conditions apply to all users who access, browse or use this website, including visitors, retail customers, customers placing online orders, buyers requesting box order information, customers contacting support and any person using the services available on vapsoloes.com.<\/p>\n\n\n\n The website may provide product information, retail ordering options, checkout access, shipping information, payment information, customer support and volume pricing or box order guidance.<\/p>\n\n\n\n This website and the products displayed on it are intended only for adult customers of legal age.<\/p>\n\n\n\n By using this website or placing an order, you confirm that you meet the applicable legal age requirements in your location, that you are legally allowed to purchase the products shown on the website and that you will not purchase products for minors.<\/p>\n\n\n\n Vapsolo products are not intended for minors. We may cancel, reject or review an order if there is reason to believe that the order was placed by or for a minor.<\/p>\n\n\n\n Products containing nicotine may be addictive. Product information on this website is provided for commercial and informational purposes only. It is not medical advice, health advice or smoking cessation advice.<\/p>\n\n\n\n Vapsolo operates as a local online store for Vapsolo products.<\/p>\n\n\n\n The website may support:<\/p>\n\n\n\n Retail orders: online purchases placed by individual customers through product pages and checkout.<\/p>\n\n\n\n Box orders: larger quantity purchases that may be subject to minimum order quantities, stock review or separate order guidance.<\/p>\n\n\n\n Volume pricing: tiered pricing or commercial conditions that may apply to eligible larger orders.<\/p>\n\n\n\n Box order options, volume pricing and larger purchase conditions are not automatic. They may depend on product model, quantity, stock availability, delivery location, customer type and commercial review.<\/p>\n\n\n\n We aim to keep product information, product descriptions, images, prices and availability clear and up to date.<\/p>\n\n\n\n However, product information may change due to manufacturer updates, stock changes, packaging changes, flavor availability, translation differences, technical errors or operational updates.<\/p>\n\n\n\n Product images are for reference only. Final product packaging, design, flavor name, product version, label or presentation may vary according to manufacturer updates or available stock.<\/p>\n\n\n\n We reserve the right to correct obvious errors in product information, pricing, stock status, product images or descriptions. If a price is clearly incorrect, we are not obliged to complete the order at the incorrect price.<\/p>\n\n\n\n The standard order process may include:<\/p>\n\n\n\n Selecting a product.<\/p>\n\n\n\n Choosing available flavor or model options.<\/p>\n\n\n\n Adding the product to the cart.<\/p>\n\n\n\n Reviewing the cart.<\/p>\n\n\n\n Entering billing and delivery details.<\/p>\n\n\n\n Selecting available shipping options.<\/p>\n\n\n\n Selecting available payment options.<\/p>\n\n\n\n Reviewing the order summary.<\/p>\n\n\n\n Accepting these Terms & Conditions and related policies.<\/p>\n\n\n\n Confirming the order.<\/p>\n\n\n\n Before submitting an order, customers are responsible for checking that all product, quantity, flavor, address, contact and payment details are complete and correct.<\/p>\n\n\n\n After an order is submitted, the customer may receive an order confirmation email. This confirmation does not always mean that the order has been finally accepted. An order is considered accepted when payment, stock, compliance and order details have been reviewed and processing has started.<\/p>\n\n\n\n We may reject, cancel, pause or limit an order when necessary.<\/p>\n\n\n\n This may happen when:<\/p>\n\n\n\n The product is unavailable.<\/p>\n\n\n\n Payment is incomplete, failed or rejected.<\/p>\n\n\n\n Customer details are incorrect or incomplete.<\/p>\n\n\n\n Delivery cannot be completed to the provided address.<\/p>\n\n\n\n Age or compliance verification is required.<\/p>\n\n\n\n Fraud, misuse or suspicious activity is detected.<\/p>\n\n\n\n Legal, logistical or regulatory restrictions apply.<\/p>\n\n\n\n There is an obvious error in price, stock or product information.<\/p>\n\n\n\n The customer does not provide information needed to process the order.<\/p>\n\n\n\n Product prices are shown on product pages, cart, checkout or volume pricing pages when available.<\/p>\n\n\n\n The final amount may include product price, shipping cost, payment method cost, taxes, discounts, promotions or other applicable charges.<\/p>\n\n\n\n Volume pricing or box order pricing may be available for eligible larger purchases. Such pricing may vary depending on product model, quantity, current stock, commercial conditions and operational availability.<\/p>\n\n\n\n We reserve the right to update prices, promotions and commercial conditions. Changes do not affect orders already confirmed, except in cases of obvious error or justified correction.<\/p>\n\n\n\n Available payment methods are displayed during checkout.<\/p>\n\n\n\n A payment method is only considered available if it appears as an option for the specific order at checkout.<\/p>\n\n\n\n Payment availability may depend on order value, billing location, delivery location, cart content, payment provider checks, security review or technical conditions.<\/p>\n\n\n\n Payments may be processed by external payment service providers. These providers may apply their own verification, approval, security and processing rules.<\/p>\n\n\n\n We do not store full card numbers, CVV codes or sensitive banking credentials.<\/p>\n\n\n\n If payment fails, the order may remain pending or be cancelled.<\/p>\n\n\n\n Orders are processed according to available stock, payment status, delivery address and shipping options.<\/p>\n\n\n\n Local warehouse handling may be available for eligible orders when stock is available.<\/p>\n\n\n\n Delivery as quickly as 24 hours may be available for eligible orders, depending on stock, delivery address, carrier service and operational conditions. Delivery times are estimates and are not guaranteed unless expressly confirmed.<\/p>\n\n\n\n Customers must provide complete and accurate delivery information. Incorrect, incomplete or inaccessible addresses may cause delays, failed delivery, return of the package or additional costs.<\/p>\n\n\n\n To manage delivery, necessary order and contact details may be shared with carriers or logistics providers.<\/p>\n\n\n\n Customers should check the outside condition of the package at the time of delivery.<\/p>\n\n\n\n If the package appears damaged, opened, crushed, incomplete or suspicious, customers should document the issue and contact customer service as soon as possible.<\/p>\n\n\n\n For transport-related claims, we may request the order number, tracking number, photos of the outer packaging, photos of the product and a description of the issue.<\/p>\n\n\n\n Customers may request cancellation before the order is shipped.<\/p>\n\n\n\n Cancellation can only be accepted if the order has not already been prepared, packed, handed to the carrier or processed logistically.<\/p>\n\n\n\n Larger box orders, special orders or orders prepared for a specific purchase request may require individual review before cancellation can be approved.<\/p>\n\n\n\n Where the customer qualifies as a legal consumer and the right of withdrawal applies, the customer may have the right to withdraw from the contract within the applicable legal period, usually 14 calendar days from delivery.<\/p>\n\n\n\n To exercise the withdrawal right, the customer must send a clear withdrawal statement to customer service.<\/p>\n\n\n\n Email: support@vapsoloes.com<\/a><\/p>\n\n\n\n The withdrawal right may not apply in all cases, especially where products are sealed and cannot be returned for hygiene, health, safety or quality reasons once opened, unsealed, used, tested or handled.<\/p>\n\n\n\n Some products may be restricted from return for hygiene, health, safety or quality control reasons.<\/p>\n\n\n\n We may refuse returns when a product:<\/p>\n\n\n\n Has been opened, used, tested or unsealed.<\/p>\n\n\n\n Has damaged or missing seals.<\/p>\n\n\n\n Does not include original packaging.<\/p>\n\n\n\n Is not suitable for resale.<\/p>\n\n\n\n Has been altered, dismantled or damaged.<\/p>\n\n\n\n Presents hygiene, safety or quality control concerns.<\/p>\n\n\n\n This may apply especially to sealed products, mouthpiece products, liquid-containing products, disposable devices, electronic products and battery-containing products.<\/p>\n\n\n\n Returns, exchanges and refunds must be requested through customer service before any product is sent back.<\/p>\n\n\n\n Products should not be returned without prior authorization.<\/p>\n\n\n\n To review a return or refund request, we may request the order number, customer name, email, affected product, quantity, reason for the request, photos, videos, tracking number and product condition.<\/p>\n\n\n\n Approved refunds are normally issued using the original payment method, unless another solution is agreed.<\/p>\n\n\n\n Refund timing may depend on the bank, payment provider, payment method and internal review process.<\/p>\n\n\n\n If the customer receives a defective, damaged or incorrect product, customer service should be contacted as soon as possible.<\/p>\n\n\n\n We may request photos, videos, packaging images, product code, batch information or other evidence needed to review the case.<\/p>\n\n\n\n The following do not automatically qualify as defects:<\/p>\n\n\n\n Normal wear or use.<\/p>\n\n\n\n Subjective difference in flavor, sweetness, freshness or aroma.<\/p>\n\n\n\n Variation in puff count depending on usage habits.<\/p>\n\n\n\n Damage caused by heat, humidity, pressure, liquid or improper storage.<\/p>\n\n\n\n Damage caused by misuse, dismantling or modification.<\/p>\n\n\n\n Use by minors or unauthorized persons.<\/p>\n\n\n\n Depending on the case, the solution may include replacement, store credit, partial refund, full refund or another reasonable solution.<\/p>\n\n\n\n Customers may contact us by email or WhatsApp for questions, complaints, returns, refunds or order issues.<\/p>\n\n\n\n
Website: vapsoloes.com
Email: support@vapsoloes.com<\/a>
WhatsApp: +49 176 1686 2234<\/p>\n\n\n\n2. Scope of these Terms<\/h2>\n\n\n\n
3. Age restriction and responsible use<\/h2>\n\n\n\n
4. Retail orders and box orders<\/h2>\n\n\n\n
5. Product information and availability<\/h2>\n\n\n\n
6. Order process<\/h2>\n\n\n\n
7. Order rejection, cancellation or limitation<\/h2>\n\n\n\n
8. Prices, currency and volume pricing<\/h2>\n\n\n\n
9. Payment methods<\/h2>\n\n\n\n
10. Shipping and delivery<\/h2>\n\n\n\n
11. Receiving your package<\/h2>\n\n\n\n
12. Cancellation before shipping<\/h2>\n\n\n\n
13. Consumer withdrawal right<\/h2>\n\n\n\n
14. Hygiene, health and safety return limits<\/h2>\n\n\n\n
15. Returns and refunds<\/h2>\n\n\n\n
16. Defective, damaged or incorrect products<\/h2>\n\n\n\n
17. Customer service and complaints<\/h2>\n\n\n\n