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Last updated: 30 June 2026

This Privacy Policy explains how Vapsolo collects, uses, stores, shares and protects personal data when users visit vapsoloes.com, place an online order, contact customer support, use checkout, request box order information, subscribe to marketing communications or interact with the website.

By using this website, placing an order or contacting us, you can access and review the information contained in this Privacy Policy.

1. Data controller and contact information

This website is operated under the commercial name Vapsolo.

Website: vapsoloes.com
E-mail: support@vapsoloes.com
WhatsApp: +49 176 1686 2234

For questions about privacy, personal data, access requests, correction requests, deletion requests, objection requests, limitation requests, data portability or withdrawal of consent, users may contact us using the details above.

2. Who this website is for

This website is intended only for adult users of legal age.

Vapsolo products and product information are not intended for minors. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data, attempted to place an order or used the website improperly, we may delete the relevant data, reject the request or cancel the related order.

3. Personal data we may collect

The personal data we process depends on how the user interacts with the website.

We may collect and process the following categories of data.

4. Data collected when visiting the website

When users browse the website, we may process technical data necessary for website operation, security, analytics and improvement.

This may include:

IP address.

Browser type.

Device type.

Operating system.

Date and time of access.

Pages visited.

Website interactions.

Cookie preferences.

Technical security logs.

Error logs.

Information needed to prevent fraud, misuse or unauthorized access.

The use of cookies and similar technologies is explained in the Cookie Policy.

5. Data collected when placing an order

When a customer places an order, we may process the data needed to manage the purchase and delivery.

This may include:

Name and surname.

Email address.

Phone number.

Billing address.

Delivery address.

Order details.

Products selected.

Models, flavors and quantities ordered.

Price, discounts and promotions applied.

Payment method selected.

Order status.

Shipping status.

Customer notes.

Order-related communications.

This information is used to process the order, prepare products, arrange delivery, issue commercial or billing documents, provide customer support, manage incidents and comply with legal or contractual obligations.

6. Payment-related data

Payments may be processed by external payment service providers.

We may process payment-related information such as:

Order number.

Selected payment method.

Payment status.

Transaction identifier.

Payment date.

Payment amount.

Refund status.

Technical information needed to confirm the transaction.

Sensitive payment data, such as full card number, CVV or banking credentials, is processed by the relevant payment provider. Vapsolo does not store full card numbers, CVV codes or sensitive banking credentials.

The available payment methods are shown during checkout.

7. Shipping and delivery data

To deliver an order, we may process and share necessary delivery data with logistics providers or carriers.

This may include:

Recipient name.

Delivery address.

Phone number.

Email address.

Tracking number.

Delivery instructions.

Order delivery status.

Transport incident information.

This information is used to organize delivery, provide tracking, manage failed deliveries and resolve shipping issues.

8. Customer support data

When users contact us by email, WhatsApp, contact form or any other available support channel, we may process the information needed to respond and resolve the request.

This may include:

Name.

Email address.

Phone number or WhatsApp identifier.

Message content.

Attachments.

Photos or videos sent by the customer.

Order number.

Product issue details.

Return or refund information.

Complaint details.

Communication history.

This data is used to answer questions, resolve order issues, review defective products, manage returns, handle refunds and provide customer service.

9. Box order and larger purchase enquiry data

If a user contacts us about box orders, larger purchases, repeat orders or volume pricing, we may process information voluntarily provided by the user.

This may include:

Contact person name.

Business name, if provided.

Email address.

Phone number.

Country or delivery area.

Products of interest.

Estimated quantity.

Purchase frequency.

Commercial information voluntarily provided.

Communication history.

This information is used to respond to enquiries, prepare commercial guidance, check product availability, discuss volume pricing and manage larger order requests.

10. Marketing and communication data

If the user gives consent, we may send marketing communications, product updates, offers, flavor updates, stock information or promotional messages.

For this purpose, we may process:

Email address.

Name, if provided.

Marketing consent status.

Subscription date.

Unsubscribe status.

Basic interaction data, if supported by the communication tool.

Users may withdraw marketing consent at any time. Withdrawal of consent does not affect service communications related to orders, payments, shipping, customer support, legal obligations or existing customer requests.

11. Purposes of data processing

We may process personal data for the following purposes:

Operating the website.

Maintaining website security.

Preventing fraud and misuse.

Managing product browsing and cart functions.

Processing online orders.

Managing payments.

Preparing products for delivery.

Organizing shipping and tracking.

Providing customer support.

Managing complaints and incidents.

Reviewing defective, damaged or incorrect products.

Managing cancellations, returns and refunds.

Handling box order or volume pricing enquiries.

Issuing commercial or billing documents when required.

Complying with legal, tax, accounting and consumer obligations.

Improving website performance and user experience.

Sending marketing communications where consent has been given.

Defending legal rights or responding to claims.

12. Legal basis for processing

The legal basis depends on the purpose of processing.

13. Contract or pre-contractual steps

We process data when necessary to manage orders, payments, shipping, customer support, returns, refunds and enquiries made before a possible purchase or larger order.

14. Legal obligations

We may process data when necessary to comply with legal, tax, accounting, administrative, consumer protection, safety or regulatory obligations.

15. Legitimate interest

We may process data based on legitimate interest to maintain website security, prevent fraud, respond to complaints, improve internal processes, manage incidents, defend legal rights and maintain service-related communications.

16. Consent

We process data based on consent for marketing communications, non-essential cookies, certain analytics tools or advertising technologies where consent is required.

Users may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

17. Who we may share personal data with

We may share personal data only when necessary to operate the website, provide services, process orders, comply with legal obligations or manage customer requests.

Recipients or service providers may include:

Website hosting providers.

Technical maintenance providers.

E-commerce platform providers.

Payment service providers.

Banks or payment gateways.

Logistics providers and carriers.

Customer support tools.

Email and communication tools.

Analytics providers, if active.

Marketing providers, if consent has been given.

Security and fraud prevention providers.

Accounting, tax or legal advisers.

Public authorities when required by law.

We do not sell personal data to third parties.

18. International data transfers

Some technical, payment, communication, analytics, marketing or customer support providers may process data outside the European Economic Area or the user’s local jurisdiction.

When this happens, we aim to use appropriate safeguards required by applicable data protection laws. These safeguards may include adequacy decisions, standard contractual clauses, technical security measures or other legally recognized mechanisms.

19. Data retention

Personal data is kept only for as long as necessary for the purpose for which it was collected, and for as long as required to comply with legal obligations or handle possible claims.

As a general rule:

Order and billing data may be kept for the period required by tax, accounting and commercial laws.

Shipping data may be kept for the time needed to manage delivery and related incidents.

Customer support data may be kept for the time needed to handle the request and possible follow-up claims.

Return, refund and complaint data may be kept for the time needed to review the case and manage responsibilities.

Marketing data is kept until the user withdraws consent or unsubscribes.

Technical and security data is kept for the time needed to maintain security, prevent fraud and operate the website.

Box order enquiry data may be kept during the commercial discussion and for a reasonable follow-up period.

When data is no longer needed and there is no legal or legitimate reason to keep it, it will be deleted, blocked or anonymized.

20. User rights

Users may exercise the rights recognized by applicable data protection laws.

These rights may include:

21. Right of access

Users may request information about whether we process their personal data and may request access to that data.

22. Right of rectification

Users may request correction of inaccurate or incomplete personal data.

23. Right of erasure

Users may request deletion of personal data when it is no longer necessary, when consent has been withdrawn or when there is no other legal basis to keep it.

Some data may not be deleted immediately if there is a legal obligation to retain it, such as tax, accounting, order or claim-related data.

24. Right to restriction of processing

Users may request that processing of their personal data be restricted in certain cases.

25. Right to data portability

Users may request to receive personal data they have provided in a structured, commonly used and machine-readable format, when the legal conditions apply.

26. Right to object

Users may object to processing based on legitimate interest, including certain marketing-related processing.

27. Right to withdraw consent

Where processing is based on consent, users may withdraw that consent at any time.

28. Right not to be subject to automated decisions

Users may request not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect them, when this right applies.

29. How to exercise data protection rights

To exercise your rights, contact us at:

E-mail: support@vapsoloes.com
WhatsApp: +49 176 1686 2234

To protect personal data, we may ask for additional information to verify the identity of the person making the request, especially when the request relates to orders, payments, refunds, complaints or customer account information.

We will respond to requests within the time limits required by applicable data protection laws.

30. Complaints to a supervisory authority

If you believe that your personal data has not been processed properly, we recommend contacting us first so we can review the issue.

Users may also have the right to lodge a complaint with the data protection authority or supervisory authority applicable to their location.

31. Data security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or destruction.

These measures may include:

Secure website connection.

Access limitation.

Permission management.

Use of secure payment providers.

E-commerce security measures.

Fraud prevention measures.

Technical monitoring.

Controlled data retention.

Review of order and support processes.

Although we apply reasonable security measures, no online system can be considered completely risk-free. Users should also protect their own devices, accounts, passwords and communication channels.

32. Automated decision-making

Vapsolo does not intentionally apply decisions based solely on automated processing that produce legal effects or significantly affect users.

However, payment providers, security providers or fraud prevention tools may apply automated checks within their own systems to assess transactions, payment risks or suspicious activity.

33. External links and third-party services

The website may include links, integrations or services from third parties, including payment providers, carriers, tracking tools, analytics tools, customer support tools, social media platforms or external content.

Third-party services may apply their own privacy policies, cookie policies and terms of use. We are not responsible for the privacy practices, content or operation of external websites or services.

34. Cookies and similar technologies

The website may use cookies and similar technologies to operate the website, manage the cart, remember preferences, measure performance, improve user experience or carry out marketing activities when consent has been given.

More information is available in the Cookie Policy.

35. Minors

This website and the products offered are intended only for adults of legal age.

We do not knowingly process personal data from minors. If we discover that a minor has provided personal data or attempted to place an order, we may delete the information, cancel the order or refuse the service.

36. Changes to this Privacy Policy

We may update this Privacy Policy when necessary.

Updates may be made due to:

Legal changes.

Website service changes.

Payment method changes.

Shipping or logistics changes.

New technical tools.

Changes in analytics or marketing tools.

Customer support process changes.

Security improvements.

Operational or commercial updates.

The current version will be published on this page. The last updated date will appear at the top of the document.

37. Privacy contact

For questions about privacy, data protection rights, withdrawal of consent, correction, deletion or any personal data matter, please contact us:

Vapsolo
E-mail: support@vapsoloes.com
WhatsApp: +49 176 1686 2234
Website: vapsoloes.com