Payment Information

Last updated: 30 June 2026

This Payment Information page explains how payments are handled on vapsoloes.com, including available payment methods, secure checkout, failed payments, pending payments, refunds, invoices and payment support.

Before placing an order, customers should review the available payment options shown during checkout.

1. Contact information

This website is operated under the commercial name Vapsolo.

Website: vapsoloes.com
Email: support@vapsoloes.com
WhatsApp: +49 176 1686 2234

For questions about payments, failed transactions, pending payments, refunds, double charges or order documents, customers may contact us using the details above.

2. Available payment methods

Available payment methods are shown during the checkout process.

Payment options may depend on:

Order value.

Billing location.

Delivery location.

Selected products.

Cart content.

Payment provider availability.

Security checks.

Technical settings active on the website.

A payment method is only considered available if it appears as an option during checkout for the specific order.

Vapsolo may activate, deactivate, limit or update payment methods when necessary for technical, operational, commercial or security reasons.

3. Card payments

The website may allow payment by bank card through an external payment provider.

When paying by card, payment details are handled through the secure systems of the payment provider. Vapsolo does not store full card numbers, CVV codes or sensitive banking credentials.

The payment provider may check:

Card validity.

Available funds.

Bank authorization.

Transaction security.

Fraud prevention signals.

Authentication required by the bank or card issuer.

If the card payment is not completed successfully, the order may remain pending, fail or be cancelled after a limited period.

4. External payment providers

Some payments may be processed through external payment providers, payment gateways, banking solutions or local payment methods available at checkout.

These providers may apply their own conditions, security checks, verification steps, limits, approval rules and processing times.

Vapsolo cannot guarantee that a specific payment method will be available for every customer, order or amount.

Before confirming an order, customers should carefully review:

Selected payment method.

Final order amount.

Currency.

Billing details.

Delivery details.

Payment provider instructions.

5. Cash on delivery

Cash on delivery is only available if it appears clearly as an option during checkout.

If cash on delivery does not appear during checkout, it is not available for that order.

If available, cash on delivery may be subject to:

Order value limits.

Additional fees.

Delivery area restrictions.

Carrier conditions.

Prior verification.

Special conditions for larger orders.

Any applicable conditions will be displayed during checkout or communicated by customer support when necessary.

6. Currency and final amount

The final order amount will be shown before the customer confirms the purchase.

The total amount may include:

Product price.

Discounts or promotions.

Shipping costs.

Payment method fees, if applicable.

Taxes or other applicable charges.

Volume pricing or box order pricing, if applicable.

Before completing the order, customers should review the cart, product quantity, flavor or model selection, delivery address, billing details, payment method and final amount.

7. Payment confirmation

When payment is completed successfully, the customer may receive an order confirmation or payment confirmation by email.

The confirmation may include:

Order number.

Order summary.

Products purchased.

Payment method selected.

Payment status.

Delivery details.

Customer support information.

If the customer does not receive the confirmation email, they should first check the spam, junk or promotions folder. If the confirmation still cannot be found, customer support should be contacted.

Email: support@vapsoloes.com

8. Failed payments

A payment may fail for different reasons, including:

Insufficient funds.

Bank rejection.

Payment provider rejection.

Incorrect card details.

Expired card.

Failed bank authentication.

Interrupted internet connection.

Browser error.

Timeout during checkout.

Temporary payment provider issue.

Security check failure.

Payment method unavailable for the order.

An order with failed payment is not processed automatically. It may remain pending for a limited time or be cancelled.

If payment fails, the customer may try another available payment method or contact customer support.

9. Pending payments

Some payments are not confirmed immediately. In these cases, the order may appear as pending.

A payment may remain pending due to:

Bank review.

Payment provider delay.

Additional authorization.

Security verification.

Order review.

Technical processing.

High order value.

Larger box order review.

The order will only begin processing when the payment has been confirmed or when Vapsolo confirms the applicable order conditions.

10. Double charge or incorrect charge

If the customer notices a duplicate charge or an incorrect charge, customer support should be contacted as soon as possible.

To review the case more quickly, the customer should provide:

Order number.

Customer name.

Payment date.

Payment method used.

Amount charged.

Screenshot or bank confirmation, if available.

In some cases, a bank or payment provider may show a temporary hold or authorization that is not a final charge. The exact status should be confirmed with the bank or payment provider.

11. Payment security

Vapsolo uses external payment providers to process transactions.

Payment providers may use their own encryption, authentication, fraud prevention and security systems.

Vapsolo will never ask customers by email, WhatsApp or customer support message to provide:

Full card number.

CVV code.

Bank password.

Private access code.

Online banking credentials.

Authentication keys.

Customers should not send sensitive payment data by email, WhatsApp, contact forms or support messages.

12. Fraud prevention and payment verification

Some orders may require additional review before processing.

This may happen when:

Order details are incomplete.

Billing and delivery details do not match.

The payment provider marks the transaction as risky.

There are several failed payment attempts.

The order amount is high.

The order includes a larger quantity of products.

Possible misuse is detected.

The order requires additional compliance or security checks.

Vapsolo may hold, review, cancel or request additional information before processing an order if payment, security or compliance risk is detected.

13. Invoice and order documents

Order confirmation, invoice or payment documents may be issued electronically.

If the customer needs specific billing details, they should enter them correctly before completing the order or contact customer support before the order is processed.

Billing details may include:

Customer name.

Company name, if applicable.

Billing email.

Billing address.

Tax or business information, if applicable.

Contact person details.

It may not always be possible to modify documents that have already been issued.

14. Refunds by payment method

When a refund is approved, it is normally processed through the same payment method used for the original order, unless another solution is agreed.

Refund timing may depend on:

Bank.

Payment provider.

Payment method used.

Transaction type.

Internal review.

Returned product inspection, if applicable.

Vapsolo does not control the internal processing time of banks, card issuers or external payment providers.

15. Conditions for starting a refund

A refund may be started only when there is an approved reason, such as:

Approved cancellation.

Accepted return.

Approved complaint.

Confirmed defective product.

Incorrect product sent by mistake.

Accepted damaged package or logistics issue.

Specific agreement with customer support.

To start a refund, the following may be required:

Order number.

Payment method identification.

Customer support approval.

Case review.

Receipt and inspection of returned product, if applicable.

Photos, videos or evidence if there is a product issue.

Full return and refund conditions are explained in the Cancellation, Returns & Refunds Policy.

16. Payment disputes and chargebacks

If the customer has a payment issue, we recommend contacting customer support first.

Email: support@vapsoloes.com
WhatsApp: +49 176 1686 2234

Most payment issues can be resolved faster through direct review.

If the customer opens a payment dispute or chargeback with their bank or payment provider, Vapsolo may provide documentation related to the order, payment, delivery, communication history and customer support case.

17. Box orders and larger purchases

Box orders, repeat orders or larger purchases may require individual payment review.

Payment conditions may depend on:

Product quantity.

Selected models.

Stock availability.

Order value.

Purchase frequency.

Customer request details.

Logistics preparation.

Commercial agreement.

For larger purchases, Vapsolo may require advance payment, partial payment, payment confirmation or other payment conditions agreed with the customer.

18. Changing the payment method

The payment method can usually only be changed if the order has not yet been confirmed, paid or processed.

Once payment has been completed successfully, the payment method usually cannot be changed.

If the customer needs to change the payment method, customer support should be contacted as soon as possible.

19. Payment data and privacy

The processing of personal data related to payments is explained in more detail in the Privacy Policy.

Vapsolo may process payment-related data such as:

Order number.

Payment status.

Payment method.

Transaction identifier.

Payment date.

Refund status.

Technical information returned by the payment provider.

Billing details.

Data required for accounting or order management.

Vapsolo does not store full card numbers or CVV codes.

20. Payment support contact

For questions about payments, failed transactions, pending payments, refunds, double charges, invoices or order documents, please contact us:

Vapsolo
Email: support@vapsoloes.com
WhatsApp: +49 176 1686 2234
Website: vapsoloes.com