Shipping Information

Last updated: 30 June 2026

This Shipping Information page explains how orders placed on vapsoloes.com are processed, shipped and delivered. It also covers delivery times, tracking, shipping costs, failed delivery, damaged packages, missing items and larger box order shipping support.

Vapsolo works to provide a clear and reliable shipping process for online retail orders and eligible larger box orders.

1. Contact information

This website is operated under the commercial name Vapsolo.

Website: vapsoloes.com
Email: support@vapsoloes.com
WhatsApp: +49 176 1686 2234

For questions about shipping, tracking, damaged packages, incorrect addresses, failed delivery or larger box orders, customers may contact us using the details above.

2. Shipping area and order eligibility

The ability to complete and ship an order may depend on the delivery address, product availability, order quantity, payment status, carrier service and applicable operational conditions.

An order may not be completed or shipped if:

The delivery address cannot be served.

The selected product is unavailable.

Payment has not been confirmed.

Customer details are incomplete or incorrect.

Additional verification is required.

Carrier service is unavailable for the address.

Legal, logistical or operational restrictions apply.

If an order cannot be processed with the provided information, customer support may contact the customer before shipping.

3. Local warehouse handling

Eligible orders may be processed from local warehouse stock when available.

Local warehouse handling helps reduce processing time and supports faster delivery for many orders. However, availability may vary depending on product model, flavor, quantity, current stock and order timing.

If a product or flavor is not available in local stock, processing time may be longer or customer support may contact the customer with available options.

4. Order processing time

Orders begin processing after the order information has been received and payment has been confirmed.

Processing time may be affected by:

Payment status.

Product availability.

Flavor availability.

Order quantity.

Accuracy of delivery details.

Weekends or public holidays.

Customer support verification.

High order volume.

Logistics workload.

Technical or operational issues.

Orders placed during weekends or public holidays usually begin processing on the next business day.

5. Delivery time

Delivery time starts after the order has been processed and handed to the carrier.

Eligible orders may be delivered as quickly as 24 hours, depending on stock, delivery address, carrier service and operational conditions.

Delivery time may vary due to:

Destination address.

Carrier pickup time.

Carrier route and workload.

Order size.

Weather conditions.

Public holidays.

High demand periods.

Logistics incidents.

Payment or verification delays.

Delivery times are estimates and are not guaranteed unless expressly confirmed in writing.

6. Shipping carrier

Orders may be shipped through DHL or another available logistics provider, depending on the destination, service availability and operational conditions.

To manage delivery, we may share the necessary delivery information with the carrier, such as:

Recipient name.

Delivery address.

Phone number.

Email address.

Tracking number.

Delivery instructions.

Order delivery information.

The carrier may send notifications by email, SMS or through its own tracking system. Final delivery is handled according to the carrier’s operating procedures.

7. Shipping costs

Shipping costs may be displayed during checkout before the customer confirms the order.

Shipping costs may vary depending on:

Delivery address.

Order quantity.

Product weight and volume.

Selected shipping method.

Carrier rates.

Box order size.

Applicable logistics conditions.

Any available free shipping, shipping promotion or special delivery condition will only apply when clearly shown during checkout or confirmed by customer support.

Before confirming an order, customers should review the product total, shipping cost and any other applicable charges.

8. Order tracking

Once the order has been handed to the carrier, the customer may receive tracking information.

Tracking information may include:

Tracking number.

Tracking link.

Pickup status.

Transit status.

Delivery status.

Estimated delivery information.

If the customer has not received tracking information or the tracking link does not work, customer support can be contacted.

Email: support@vapsoloes.com
WhatsApp: +49 176 1686 2234

9. Correct delivery details

Customers are responsible for providing complete and accurate delivery details.

Before confirming an order, customers should carefully check:

Full name or business name.

Complete delivery address.

Postal code.

City.

Country or delivery area.

Phone number.

Email address.

Additional delivery instructions, if needed.

Incorrect, incomplete or inaccessible delivery information may cause delays, failed delivery, return of the package or additional costs.

If the customer notices an address error after placing the order, customer support should be contacted as soon as possible. Changes can only be handled if the order has not already been processed or handed to the carrier.

10. Failed delivery

A delivery may fail for several reasons, including:

Incorrect or incomplete address.

Recipient unavailable.

Incorrect phone number.

No response to carrier notifications.

Access issue at the delivery location.

Package refused by the recipient.

Package not collected.

Carrier restriction at the delivery address.

If delivery fails, the carrier may offer a new delivery attempt or a pickup option, depending on its own conditions.

If the package is returned to the warehouse, Vapsolo will review the case individually. Additional costs may apply for reshipping, return handling or address correction.

11. Uncollected package

If the customer does not collect the package and it is returned to the sender, the case will be reviewed individually.

Costs may apply, including:

Original shipping cost.

Return shipping cost.

Reshipping cost.

Handling cost.

Payment-related cost, if applicable.

Failure to collect a package is not automatically considered a valid cancellation, return or refund request. Customers must contact customer support and submit a clear written request if they want to cancel or return an order.

12. Damaged package on delivery

Customers should check the outside condition of the package at the time of delivery.

If the package appears damaged, opened, crushed, incomplete or suspicious, we recommend that the customer:

Inform the carrier.

Ask for incident confirmation if possible.

Take photos of the outer packaging.

Take photos of the inner contents.

Keep the original packaging.

Contact customer support as soon as possible.

To review a damaged package claim, we may request photos, videos, tracking number and order number.

13. Missing product or incorrect product

If a product is missing from the package or the customer receives a product different from the one ordered, customer support should be contacted as soon as possible after delivery.

To review the issue, we may request:

Order number.

Tracking number.

Photos of the outer package.

Photos of all products received.

Photo of the shipping label.

Short description of the issue.

If the issue is confirmed, Vapsolo may offer replacement, exchange, store credit, partial refund or full refund, depending on the case.

14. Partial shipments

In some cases, an order may be shipped in more than one package or in separate shipments.

This may happen when:

The order includes multiple product models.

The order includes different flavors.

The order quantity is large.

Stock availability is split.

Carrier requirements make separate packages necessary.

Logistics optimization is required.

A larger box order requires staged handling.

When an order is shipped in multiple packages, the customer may receive more than one tracking number.

15. Delays and exceptional circumstances

Order processing and delivery may be affected by circumstances outside our direct control.

This may include:

Weekends.

Public holidays.

High demand periods.

Carrier delays.

Weather conditions.

Technical incidents.

Payment verification.

Stock availability.

Address issues.

Operational restrictions.

Force majeure events.

Vapsolo will make reasonable efforts to process orders correctly and inform customers of relevant delays when sufficient information is available.

16. Order changes before shipping

Order changes are only possible if the order has not yet been processed or handed to the carrier.

We cannot always guarantee changes such as:

Delivery address modification.

Product change.

Flavor change.

Quantity change.

Payment method change.

Order combination.

Order cancellation.

If a customer needs to modify an order, customer support should be contacted as soon as possible.

17. Shipping and returns

This Shipping Information page does not replace the Cancellation, Returns & Refunds Policy.

If the customer wants to cancel an order, return a product or request a refund, the customer must contact customer support and follow the applicable return and refund conditions.

Failure to collect a package is not automatically considered a valid return or cancellation request.

18. Box orders and larger purchase shipping

Box orders, repeat orders or larger purchases may require specific shipping handling.

Shipping conditions may depend on:

Product quantity.

Number of boxes.

Selected models.

Weight and volume.

Delivery address.

Stock availability.

Payment status.

Carrier capacity.

Logistics preparation.

Customer request details.

For large orders, repeat purchases or ongoing supply needs, customers may contact Vapsolo before confirming the order to review shipping conditions.

19. Limitation of responsibility

To the maximum extent permitted by law, Vapsolo is not responsible for delays, extra costs or failed deliveries caused by:

Incorrect delivery details provided by the customer.

Incomplete address.

Recipient unavailable.

No response to carrier notifications.

Package not collected.

Payment not completed.

Carrier delays.

Public holidays.

High logistics workload.

Legal or operational restrictions.

External service incidents.

Force majeure events.

Vapsolo will make reasonable efforts to process orders properly and assist customers when shipping issues occur.

20. Shipping support contact

For questions about shipping, tracking, damaged packages, failed delivery, incorrect address, missing products, incorrect products or larger box order shipping, please contact us:

Vapsolo
Email: support@vapsoloes.com
WhatsApp: +49 176 1686 2234
Website: vapsoloes.com