Terms & Conditions

Last updated: 30 June 2026

These Terms & Conditions apply to the use of vapsoloes.com, online orders, payments, shipping, returns, refunds, customer support and box order enquiries made through this website.

By accessing this website, browsing product pages, placing an order or contacting customer service, you agree to these Terms & Conditions and the related policies published on this website.

1. Website owner and contact information

Commercial name: Vapsolo
Website: vapsoloes.com
Email: support@vapsoloes.com
WhatsApp: +49 176 1686 2234

Customer service is mainly provided through online channels. For questions about orders, payments, shipping, products, cancellations, returns, refunds or larger box orders, customers may contact us using the details above.

2. Scope of these Terms

These Terms & Conditions apply to all users who access, browse or use this website, including visitors, retail customers, customers placing online orders, buyers requesting box order information, customers contacting support and any person using the services available on vapsoloes.com.

The website may provide product information, retail ordering options, checkout access, shipping information, payment information, customer support and volume pricing or box order guidance.

3. Age restriction and responsible use

This website and the products displayed on it are intended only for adult customers of legal age.

By using this website or placing an order, you confirm that you meet the applicable legal age requirements in your location, that you are legally allowed to purchase the products shown on the website and that you will not purchase products for minors.

Vapsolo products are not intended for minors. We may cancel, reject or review an order if there is reason to believe that the order was placed by or for a minor.

Products containing nicotine may be addictive. Product information on this website is provided for commercial and informational purposes only. It is not medical advice, health advice or smoking cessation advice.

4. Retail orders and box orders

Vapsolo operates as a local online store for Vapsolo products.

The website may support:

Retail orders: online purchases placed by individual customers through product pages and checkout.

Box orders: larger quantity purchases that may be subject to minimum order quantities, stock review or separate order guidance.

Volume pricing: tiered pricing or commercial conditions that may apply to eligible larger orders.

Box order options, volume pricing and larger purchase conditions are not automatic. They may depend on product model, quantity, stock availability, delivery location, customer type and commercial review.

5. Product information and availability

We aim to keep product information, product descriptions, images, prices and availability clear and up to date.

However, product information may change due to manufacturer updates, stock changes, packaging changes, flavor availability, translation differences, technical errors or operational updates.

Product images are for reference only. Final product packaging, design, flavor name, product version, label or presentation may vary according to manufacturer updates or available stock.

We reserve the right to correct obvious errors in product information, pricing, stock status, product images or descriptions. If a price is clearly incorrect, we are not obliged to complete the order at the incorrect price.

6. Order process

The standard order process may include:

Selecting a product.

Choosing available flavor or model options.

Adding the product to the cart.

Reviewing the cart.

Entering billing and delivery details.

Selecting available shipping options.

Selecting available payment options.

Reviewing the order summary.

Accepting these Terms & Conditions and related policies.

Confirming the order.

Before submitting an order, customers are responsible for checking that all product, quantity, flavor, address, contact and payment details are complete and correct.

After an order is submitted, the customer may receive an order confirmation email. This confirmation does not always mean that the order has been finally accepted. An order is considered accepted when payment, stock, compliance and order details have been reviewed and processing has started.

7. Order rejection, cancellation or limitation

We may reject, cancel, pause or limit an order when necessary.

This may happen when:

The product is unavailable.

Payment is incomplete, failed or rejected.

Customer details are incorrect or incomplete.

Delivery cannot be completed to the provided address.

Age or compliance verification is required.

Fraud, misuse or suspicious activity is detected.

Legal, logistical or regulatory restrictions apply.

There is an obvious error in price, stock or product information.

The customer does not provide information needed to process the order.

8. Prices, currency and volume pricing

Product prices are shown on product pages, cart, checkout or volume pricing pages when available.

The final amount may include product price, shipping cost, payment method cost, taxes, discounts, promotions or other applicable charges.

Volume pricing or box order pricing may be available for eligible larger purchases. Such pricing may vary depending on product model, quantity, current stock, commercial conditions and operational availability.

We reserve the right to update prices, promotions and commercial conditions. Changes do not affect orders already confirmed, except in cases of obvious error or justified correction.

9. Payment methods

Available payment methods are displayed during checkout.

A payment method is only considered available if it appears as an option for the specific order at checkout.

Payment availability may depend on order value, billing location, delivery location, cart content, payment provider checks, security review or technical conditions.

Payments may be processed by external payment service providers. These providers may apply their own verification, approval, security and processing rules.

We do not store full card numbers, CVV codes or sensitive banking credentials.

If payment fails, the order may remain pending or be cancelled.

10. Shipping and delivery

Orders are processed according to available stock, payment status, delivery address and shipping options.

Local warehouse handling may be available for eligible orders when stock is available.

Delivery as quickly as 24 hours may be available for eligible orders, depending on stock, delivery address, carrier service and operational conditions. Delivery times are estimates and are not guaranteed unless expressly confirmed.

Customers must provide complete and accurate delivery information. Incorrect, incomplete or inaccessible addresses may cause delays, failed delivery, return of the package or additional costs.

To manage delivery, necessary order and contact details may be shared with carriers or logistics providers.

11. Receiving your package

Customers should check the outside condition of the package at the time of delivery.

If the package appears damaged, opened, crushed, incomplete or suspicious, customers should document the issue and contact customer service as soon as possible.

For transport-related claims, we may request the order number, tracking number, photos of the outer packaging, photos of the product and a description of the issue.

12. Cancellation before shipping

Customers may request cancellation before the order is shipped.

Cancellation can only be accepted if the order has not already been prepared, packed, handed to the carrier or processed logistically.

Larger box orders, special orders or orders prepared for a specific purchase request may require individual review before cancellation can be approved.

13. Consumer withdrawal right

Where the customer qualifies as a legal consumer and the right of withdrawal applies, the customer may have the right to withdraw from the contract within the applicable legal period, usually 14 calendar days from delivery.

To exercise the withdrawal right, the customer must send a clear withdrawal statement to customer service.

Email: support@vapsoloes.com

The withdrawal right may not apply in all cases, especially where products are sealed and cannot be returned for hygiene, health, safety or quality reasons once opened, unsealed, used, tested or handled.

14. Hygiene, health and safety return limits

Some products may be restricted from return for hygiene, health, safety or quality control reasons.

We may refuse returns when a product:

Has been opened, used, tested or unsealed.

Has damaged or missing seals.

Does not include original packaging.

Is not suitable for resale.

Has been altered, dismantled or damaged.

Presents hygiene, safety or quality control concerns.

This may apply especially to sealed products, mouthpiece products, liquid-containing products, disposable devices, electronic products and battery-containing products.

15. Returns and refunds

Returns, exchanges and refunds must be requested through customer service before any product is sent back.

Products should not be returned without prior authorization.

To review a return or refund request, we may request the order number, customer name, email, affected product, quantity, reason for the request, photos, videos, tracking number and product condition.

Approved refunds are normally issued using the original payment method, unless another solution is agreed.

Refund timing may depend on the bank, payment provider, payment method and internal review process.

16. Defective, damaged or incorrect products

If the customer receives a defective, damaged or incorrect product, customer service should be contacted as soon as possible.

We may request photos, videos, packaging images, product code, batch information or other evidence needed to review the case.

The following do not automatically qualify as defects:

Normal wear or use.

Subjective difference in flavor, sweetness, freshness or aroma.

Variation in puff count depending on usage habits.

Damage caused by heat, humidity, pressure, liquid or improper storage.

Damage caused by misuse, dismantling or modification.

Use by minors or unauthorized persons.

Depending on the case, the solution may include replacement, store credit, partial refund, full refund or another reasonable solution.

17. Customer service and complaints

Customers may contact us by email or WhatsApp for questions, complaints, returns, refunds or order issues.

Email: support@vapsoloes.com
WhatsApp: +49 176 1686 2234

For faster handling, customers should include the order number, name, email, phone number, detailed description, photos, videos or any relevant documents.

18. Prohibited use

Users must not use the website to:

Violate applicable law.

Purchase products for minors.

Provide false or misleading information.

Commit fraud or misuse payment methods.

Use another person’s data without authorization.

Interfere with website operation or security.

Extract website data without permission.

Resell products in violation of applicable regulations.

Bypass age, payment, shipping or security checks.

We may cancel orders, restrict access or take reasonable action when prohibited use is detected.

19. Limitation of liability

To the maximum extent permitted by law, Vapsolo is not responsible for losses, delays, costs or issues caused by incorrect customer data, failed payment, carrier delays, logistical incidents, lack of stock, external service interruptions, force majeure, technical errors, misuse of products or circumstances outside our reasonable control.

We do not guarantee that the website will always be available, uninterrupted or free of technical errors.

20. Data protection and cookies

During website use, orders, payments, shipping, customer service, returns, refunds or box order enquiries, we may process personal data.

Details are explained in the Privacy Policy.

The use of cookies and similar technologies is explained in the Cookie Policy.

21. Intellectual property

Texts, images, product descriptions, design, layout, graphics, logos and website content may be protected by intellectual property or industrial property rights.

Users may not copy, reproduce, modify, distribute, publish, commercially exploit or reuse website content without prior authorization, unless permitted by law.

Vapsolo trademarks and related signs belong to their respective owners and are used in connection with the commercial presentation of Vapsolo products.

22. External services and links

The website may include links, integrations or services from third parties, including payment providers, carriers, tracking services, analytics tools, security services, social media or customer support tools.

Third-party services may apply their own terms, privacy policies and security rules.

We are not responsible for the content, operation or data practices of external websites or services.

23. Force majeure

We are not responsible for delays or failure to perform caused by circumstances beyond our reasonable control.

This may include natural disasters, strikes, transport issues, customs issues, payment provider interruptions, technical failures, legal restrictions, supply chain disruptions or other unforeseeable events.

24. Changes to these Terms

We may update these Terms & Conditions when necessary due to legal changes, payment changes, shipping changes, product changes, new website functions, security updates or operational requirements.

The current version will be published on this page.

Changes apply from the date of publication and do not affect orders already confirmed, unless required by law or justified by an obvious error.

25. Applicable law and disputes

These Terms & Conditions are interpreted according to the laws and consumer protection rules applicable to the transaction, customer type and delivery location.

We aim to resolve customer issues directly through customer service.

If a dispute cannot be resolved directly, customers may use the dispute resolution mechanisms, authorities or courts that apply under the relevant law.

26. Final provisions

If any clause of these Terms & Conditions is considered invalid, void or unenforceable, the remaining clauses will continue to apply.

These Terms & Conditions are complemented by the Shipping Information, Payment Information, Returns & Refunds Policy, Privacy Policy and Cookie Policy published on this website.

27. Contact

For questions about orders, payments, shipping, cancellations, returns, refunds, complaints or box order enquiries, please contact us:

Vapsolo
Email: support@vapsoloes.com
WhatsApp: +49 176 1686 2234
Website: vapsoloes.com